Beware, scammers are contacting people and “spoofing” the caller ID information to make it look like Merrimack County Savings Bank (The Merrimack) is calling. According to our fraud team, customers have been receiving phone calls from someone claiming to be a legitimate employee at The Merrimack and are calling about potential fraudulent transitions. In other cases, customers have received robo calls asking to verify transactions before being connected with a scammer.
Scammers will claim potentially fraudulent transactions have posted to your account and they need to verify the transactions. After listing fake transactions, they will ask you to verify the last four digits of your card and six-digit confirmation code. The scammer then says they need to verify who they are speaking with and will ask you to tell them something only you would know. Once they have the information, they say they are sending you a dispute case and request that you read the case number back to them.
In the past, scammers have sent Mobile Wallet codes in order to access the customer’s online banking account. The verification code is sent to your email or phone, and that code is used to reset your online banking password. Once logged in, scammers can link external accounts and complete external transfers.
If you receive a similar phone call, hang up and do not provide any information. The Merrimack will not contact you requesting financial payment information such as your account or debit card number. These calls are fraudulent and are not being made by The Merrimack or any other local financial institution.
If you are a Merrimack customer and are concerned your personal or financial information was compromised, please call us directly at 603.225.2793.