One of the perks of banking with Merrimack County Savings Bank is access to free mobile banking. It’s easy to use and always there when you need it.
Unfortunately, it’s also easy to get caught in a scammer’s web. Suddenly, you’re sending money to someone you don’t know instead of paying your utility bill.
4 Steps to Stay Safe
Of course, we’re constantly monitoring online and mobile banking activity to protect your accounts. When you use our mobile app, we protect your information with the same technology that protects your bank account. While you can count on that extra level of security from us, there are four simple steps you can take to keep your mobile payments safe and secure:
1. Multi‑factor authentication. The de facto standard of online security requires two or more credentials to log into your account – typically, your password and an authentication code.
2. Alerts. Set up alerts in your mobile payment app to receive transaction notifications via email or text. If any unusual activity occurs, you’ll know about it immediately.
3. Personal privacy. Never share a verification code or any other authentication credentials you receive via text or email.
4. Vigilance. Stay on top of your finances and check your payment app and bank accounts regularly for any unauthorized payments or deposits.
3 Steps to Follow Up
Mobile hacks happen. If they happen to you, take these three steps immediately:
1. Report any breach immediately.
2. Contact the bank immediately after.
3. Report the incident to the Federal Trade Commission at ReportFraud.ftc.gov.