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Rise in Scam Calls Claiming to be Associated with the Bank

Posted on December 21, 2020

We have received reports of an uptick in fraud where local community members are receiving calls from cybercriminals claiming to be companies associated with the bank. In this case, the criminals are calling bank customers with the intent of collecting sensitive personal information.

Please be aware that neither the bank nor anyone associated with us would ever call our customers to ask for sensitive information. If you or someone you know receives a call like this, hang up and contact us directly at our published phone number 800.541.0006.

This type of fraud is also known as social engineering, or a manipulation technique used by cybercriminals to trick people into divulging confidential information by relying on the basic human instinct to trust others. In this particular example, the cybercriminal used social engineering by claiming he/she was a company working with the bank who detected an issue with the customer’s account.

To retrieve personal information, the criminal may ask the customer to verify his/her identity by supplying the fraudster with passwords, security questions, social security numbers or other personal identifiable information. The cybercriminal may then use this information to access personal networks to steal data and to install malware on the unknowing customer’s device or computer.

In most instances, it only takes a phone call, email or text message disguised as coming from a reputable person or company. The cybercriminal may use a familiar yet urgent tone to try to convince you to update your banking information.

If you believe you may have disclosed such information in what you suspect may be a fraudulent call, please contact us at 800.541.0006 so we can assist with protecting your accounts and your identity.

Please also report the scams to the FTC website or by calling 877.382.4357. Fraud can also be reported to the FBI for law enforcement action. For more information about social engineering and other common types of fraud, visit here.

Filed Under: Consumer Alerts

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PO Box 2826
Concord, NH 03302-2826
603.225.2793
800.541.0006
Telephone Banking: 888.224.6272
NMLS#433938

Equal Housing Lender | Member FDIC

© 2023 Merrimack County Savings Bank

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PO Box 2826
Concord, NH 03302-2826
603.225.2793
800.541.0006
Telephone Banking: 888.224.6272
NMLS#433938

Equal Housing Lender | Member FDIC

© 2023 Merrimack County Savings Bank

  • Personal
    • Personal Checking
    • Personal Lending
    • Personal Savings, Money Markets, CDs & IRAs
    • Checking & Savings Rates
    • Mutual Benefits Program
    • Branch Leadership Team
    • Home Lending
    • Online, Mobile & Telephone Banking
    • Health Savings Accounts
    • Overdraft Programs
    • Safe Deposit Boxes
  • Business
    • Business Checking & Savings
    • General Lending Services
    • Online, Mobile & Telephone Banking
    • Additional Business Services
    • Business Team
    • Mutual Benefits Business Partner Program
  • Resources
    • Financial Education
    • News
    • Routing Number
    • Banks Never Ask That
    • Calculators
    • Newsletter
    • Member Portal
  • About
    • Careers
    • Community Involvement
    • Directors
    • History
    • Leadership
    • Privacy & Security
    • Annual Report
    • Values
    • Hours & Locations
  • Facebook
  • LinkedIn
  • Instagram
  • Personal
    • Branch Leadership Team
    • Checking & Savings
      • Apply
      • Rates
      • Checking
      • Order Checks
      • Savings, Money Markets, CDs & IRAs
      • Health Savings Accounts
      • Overdraft Programs
      • CheckReserve Line of Credit
      • Courtesy Pay
      • $5 Allowance
    • Home Lending
      • Home Lending Team
      • Apply
      • Rates
      • Home Lending
      • Home Loans for University Professionals
      • Home Loans for Medical Professionals
      • Home Equity Lines & Loans
      • Home Buying Road Map
      • First Time Homebuyers
      • Mortgage Assistance Programs
    • Personal Lending
      • Apply
      • Rates
      • Personal Lending
    • Online, Mobile & Telephone Banking
      • Online, Mobile & Telephone Banking
      • Telephone Banking Guide
      • Video Demos
    • Mutual Benefits Program
      • Mutual Benefits Program
      • Tiers and Benefits
      • Local Partners
      • Mutual Benefits Member Portal
      • Personality Quiz
    • Safe Deposit Boxes
  • Business
    • Business Team
    • General Lending Services
      • General Lending Services
      • Rapid Business Loans
      • Medical & Dental Practice Loans
      • Loan Application Form
    • Checking & Savings
    • Online, Mobile & Telephone Banking
      • Online, Mobile & Telephone Banking
      • Telephone Banking Guide
      • Video Demos
    • Additional Business Services
    • Mutual Benefits Business Partner Program
  • Resources
    • Financial Education
    • News
    • Routing Number
    • Wire Transfer Instructions
    • Banks Never Ask That
    • Webinars
      • Customer Webinars
      • Realtor Webinars
    • Calculators
      • College Savings Calculator
      • Loan Calculator
      • Mortgage Calculators
      • Retirement Calculator
      • Savings Calculator
      • CD Calculator
    • Brochures
  • Hours & Locations
  • About
    • Careers
    • Community
      • Community Involvement
      • Foundation Application
    • Privacy & Security
    • Annual Community Photo Contest
    • Affiliates
      • NHTrust
      • Meredith Village Savings Bank
      • Savings Bank of Walpole
      • New Hampshire Mutual Bancorp
    • History
    • Directors
    • Leadership Team
    • Values
    • Annual Report
    • Hours & Locations
    • Holiday Schedule
  • Contact
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