In September, we upgraded our ATM and Debit Card monitoring systems to provide you with automated fraud alerts by email, text, and phone.
Our card monitoring provider, Fraud Center, monitors card transactions 24 hours a day, 7 days a week, and alerts you when suspicious ATM or debit card transactions are detected. If fraud is suspected, your card may be temporarily suspended while we try to reach you. This will protect you from further unauthorized transactions if fraud is taking place.
The Fraud Center will try to reach you first by email, then text message, and then by automated voice call. Listen to or read the details of the alert carefully. You will be asked to respond back in the manner you received the alert indicating whether the transaction is fraudulent or authorized.
To minimize any inconvenience to you should fraud be suspected, please be sure we have your latest contact information on file and let us know when you will be using your card in an unusual manner or out of state so that the system is not surprised by atypical transactions. You can do this within the Secure Forms tab in Online Banking or by contacting us directly.
If you’re ever unsure if a communication you receive was sent by or on behalf of Merrimack County Savings Bank, please do not hesitate to contact us for assistance.